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Providing an array of
individualized supports to
persons with developmental
disabilities since 1954.


Friends Aware, Inc.
1601 Holland Street
Cumberland, MD 21502
Phone: 301-722-7268
Fax: 301-724-8965
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  Strategic Plan  
 

Executive Summary
The development of the 2012-2017 Strategic Plan began on Saturday, February 25, 2012 when Pat Hilton, Strategic Plan facilitator, met with the Board of Directors and Executive Director to develop the overall vision, direction, and goals for Friends Aware’s next five years. The group worked through many topics and engaged in lively discussion about the future of the agency, ultimately developing five goals for further development.

Two main items came from this meeting. First was the desire to revise the agency mission statement to include the word “developmental” when addressing the types of disabilities the agency serves. Also, the group felt there should be a revision of the values of the agency to streamline them into items that are valued in both the individuals receiving services as well as staff.

On Wednesday, March 14, 2012, Pat Hilton met with mid-level and upper-level management for a day-long work session to turn the vision and goals of the Board of Directors into reality through tangible and measurable objectives that would move the agency forward. Creativity, imagination, and common sense were encouraged as the group brainstormed ideas to meet the Board’s vision.

Four goals were developed for the staff of the agency to implement.
Those goals are:

  • Provide high-quality services for our individuals – This is the cornerstone goal for all goals that follow. Our commitment is to our individuals and to be constantly striving to improve the quality of services that we provide them.
  • Increase awareness of and support for our mission among our community – Friends Aware seeks to inform and educate our local and global community about the needs of individuals with developmental disabilities and our services to them.
  • Ensure financial viability and growth – Friends Aware strives to be a good steward of its resources and to put mechanisms in place which will ensure the agency does not compromise on the quality of its services.
  • Promote Friends Aware values – Friends Aware will work to infuse its values into all aspects of life in the agency and will look to these values to assist in areas such as decision-making, hiring, and performance evaluations.

The Board of Directors is aware of the role they play in the life of the agency and take seriously their commitment to its growth and development. As part of this commitment, the Board of Directors will take responsibility for a goal that is unique to them.

  • Build an effective Board – The Board of Directors of Friends Aware seeks to develop an efficient, effective, and sustainable Board that will work closely with the agency in its services to individuals with developmental disabilities.

This plan is a reflection of true collaboration and involvement between different levels of management within the agency as well as between the staff and the Board of Directors. It is our hope and intention that the 2012-2017 Strategic Plan will focus our efforts and guide our direction for the next five years as we strive to provide the best possible services to individuals with developmental disabilities.

Click to download the comprehensive "Strategic Plan, July 2012 - June 2017" (PDF format)

 

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